Real humans on the end of the line — every day, 7am to 11pm.
Most orders arrive within 60–90 minutes during opening hours. Priority delivery is available at checkout for £1.50.
If something is out of stock, your shopper messages you with the best alternative before they buy. You only pay for what you accept.
Tap 'Report a problem' inside your order. Missing or damaged items are refunded in full within 24 hours, no questions asked.
Free of charge until your shopper starts shopping. After that, you're liable for items already in the trolley.
No minimum. Order a single pint of milk or a full weekly shop — your shopper will sort it.
Yes — to anyone who can show valid photo ID. We operate a Challenge-25 policy.
Apply via our Become a shopper page. You'll need a DBS check, a car and a smartphone. We pay per drop plus 100% of tips.
Yes. Visit our For care agencies page for monthly invoicing, audit trails and prefilled recurring orders.